Contact Us

How we reply

Messages are read by a small editorial team, not by a machine. We answer in English, and we keep the same language throughout the exchange. If you write in another language, we will do our best, but replies may take longer.

Keep your details private

The form is for questions about Gday, its games, its terms, or our own reporting. It is not a secure channel. Never send passwords, bank or card numbers, account balances, or scans of passports or driving licences through it. Anyone asking for those documents via this form is not acting on our behalf. If a request like that arrives, stop the conversation and contact us again through a fresh message.

When the form is the wrong place

If gambling is causing you distress, the contact form is not the right tool. A support organisation can listen without judgement and point you to practical help. You can also use the self-exclusion tools that Gday offers through your player account, and you can ask the operator directly about cooling-off periods. Those conversations stay within the operator’s own systems, so do not route them through us.

We treat every message as confidential. We do not share your address or your question with Gday or with any other party unless you ask us to. We delete nothing on a whim; correspondence is kept only as long as necessary to resolve the matter, and we do not use it for marketing.